BPO (Business Process Outsourcing)

BPO (Business Process Outsourcing)

BPO (Business Process Outsourcing) is one of the industries in India. It is the segment of Information Technology Enabled Services industry. The term BPO refers to outsourcing in all fields. BPO offers different kinds of services including customer support services, telemarketing services, technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services, scanning OCR with editing & indexing services, online research and form processing services. 

BPOs provide in house training to the employees. Generally, a candidate with graduation in any discipline can join the BPO companies. They don't require any academic specialization. There is no specific age bar. Most of the BPO companies offer good work environment. The employee can get good wages along with some excellent benefits.

Along with many benefits associated with this industry, there are some negative points that make people rethink. With increasing scope of BPO industry, many top-ranking software companies have established their BPO centers in India making a career in the BPO sector lucrative.Some of the well-known BPO companies in India are WNS Group, Convergys, Zenta, Wipro Spectramind, EXL, ICICI Onesource, Daksh e-Service, Tracmail, HCL Technologies, MphasiS, GTL Ltd, Sutherland Technologies, vCustomer, HTMT and 24/7 Customer. These companies are the top-rankers on providing career in BPO sector on the basis of criteria like employee size, overall satisfaction score, job content/growth, salary and compensation, training, company culture and appraisal system etc.